Zoho vs SugarCRM - Which CRM Offers Better Deal Management?
If you are looking for a CRM system to manage your deals, chances are you have come across Zoho and SugarCRM. Both are popular and reputable CRM systems with a range of features to help businesses manage their customer interactions, but which one offers the better deal management tool?
To help you decide, we have put together a comparison of Zoho vs SugarCRM for deal management, looking at their features, pricing, and customer feedback.
Features
Both Zoho and SugarCRM offer a range of features for deal management, including lead management, pipeline management, and sales forecasting. However, there are some differences between the two when it comes to deal management features.
Zoho
Zoho offers a comprehensive set of deal management features, including:
- Lead management
- Pipeline management
- Sales forecasting
- Quote management
- Order management
- Invoices
One area where Zoho stands out is its quote management feature. With Zoho, you can create and send quotes directly to your customers and track their progress. You can also convert quotes into orders or invoices with a few clicks.
SugarCRM
SugarCRM also offers a range of deal management features, including:
- Lead management
- Pipeline management
- Sales forecasting
- Quotes
One area where SugarCRM stands out is its collaboration tools. With SugarCRM, you can collaborate with your team on deals and share insights and information in real-time. You can also create custom dashboards to track your progress and get a better view of your pipeline.
Pricing
When it comes to pricing, both Zoho and SugarCRM offer a range of plans to suit different budgets and needs.
Zoho
Zoho offers a range of plans, starting from $12 per user per month for its Standard plan. Its Professional plan starts at $20 per user per month, and its Enterprise plan starts at $35 per user per month.
SugarCRM
SugarCRM's pricing starts at $40 per user per month for its Sugar Sell plan. It also offers an Ultimate plan for $150 per user per month, which includes additional features such as advanced reporting and analytics.
Customer Feedback
To get a better idea of how Zoho and SugarCRM perform in terms of customer satisfaction, we looked at their customer feedback on popular review sites.
Zoho
Zoho has an overall rating of 4.2 out of 5 on Capterra, based on 11,277 reviews, and an overall rating of 4.2 out of 5 on G2, based on 4,873 reviews.
Customers praise Zoho for its comprehensive set of features, customizability, and ease of use. However, some customers have reported slow customer support and occasional bugs.
SugarCRM
SugarCRM has an overall rating of 4.2 out of 5 on Capterra, based on 1,117 reviews, and an overall rating of 4 out of 5 on G2, based on 627 reviews.
Customers praise SugarCRM for its collaboration tools, customizability, and user-friendly interface. However, some customers have noted that the pricing is high compared to other CRM systems.
Conclusion
When it comes to deal management, both Zoho and SugarCRM offer a range of features to help businesses manage their sales pipeline. However, there are some differences between the two when it comes to pricing and features.
Zoho stands out for its quote management feature, making it easy to create and track quotes throughout the sales process. SugarCRM shines in collaboration tools, allowing teams to work together on deals and share insights in real-time.
Ultimately, the choice between Zoho vs SugarCRM for deal management will depend on your specific business needs and budget. However, both are reputable options with a solid track record of customer satisfaction.